Information we collect
We may collect account information such as name, email address, phone number, country, login credentials, verification status and communication preferences.
For compliance and security purposes, we may collect KYC information, identity documents, proof of address, source-of-funds information, device data, IP address, session activity and transaction records.
When users contact support or use platform forms, we may store the content of those requests so we can answer, investigate and improve the service.
How information is used
Information is used to create and maintain accounts, process deposits and withdrawals, provide trading and wallet functionality, detect suspicious activity and comply with legal obligations.
We may also use aggregated or technical data to monitor platform performance, prevent abuse, improve user experience and maintain the reliability of Bitbegin services.
Cookies and analytics
Bitbegin may use cookies and similar technologies to remember user preferences, maintain sessions, measure traffic, improve security and support analytics.
Users may control cookies through their browser settings, but disabling certain cookies can affect login, security checks or platform functionality.
Sharing and disclosure
We may share information with service providers, payment partners, blockchain infrastructure providers, identity verification vendors, auditors, legal advisors and regulators when required.
We do not sell personal information as a business model. Data is shared only when needed to operate the service, satisfy compliance duties, protect users or respond to lawful requests.
Security and retention
Bitbegin applies administrative, technical and operational controls designed to protect user information from unauthorized access, loss or misuse.
Records may be retained for as long as needed to provide services, resolve disputes, satisfy AML/KYC requirements, meet tax or accounting obligations and comply with applicable law.
User choices
Users may request updates to account data, close accounts where permitted, or contact support regarding privacy-related questions.
Some records cannot be deleted immediately where retention is required for security, legal, regulatory or anti-fraud reasons.
This document is provided for platform transparency and should be reviewed by qualified legal counsel before being treated as final production legal advice or a jurisdiction-specific policy.